We provide sector-leading patient engagement services and programmes. Our belief is that patients who are better informed and supported are more likely to actively participate in their healthcare, giving them a better chance of improving their health outcomes.
We focus on bringing the patient’s voice into our clients’ plans by providing a suite of services to assist organisations to propel their patient engagement activities forward, creating strategies and solutions to develop and maintain positive, reciprocal relationships with patients, their carers and patient advocacy groups.
Understanding how a patient lives with a chronic disease and what it feels like to them is a major challenge. We use sophisticated research techniques to map a patient’s journey so it can be aligned with healthcare providers’ treatment plans and our clients can better understand how they can maximise value for patients via their services and programmes.
Establishing long-term, mutually beneficial relationships with relevant patient advocacy groups is an art, not a science. It requires a long-term strategy to ensure all parties are clear and open about the nature of such a relationship, and that any compliance and legal challenges are carefully managed. We can help with mapping, engagement, lighthouse projects and optimising our clients’ interactions with these groups.
We believe the goal of a patient engagement strategy should be to create lasting connections that benefit patients, HCPs, our clients and society. We have the expertise to assist clients in creating programmes to achieve these goals and to understand their return on engagement in relation to their activities.
